HASSLE-FREE RETURNS
Not the right fit? We understand.
We want you to love every cloudst. piece. If something doesn't feel right, returning it is simple, quick, and free.
Our Return Promise
You have 30 days from delivery to return any item for a full refund or exchange. Items must be in their original, unworn condition with tags attached. We offer free return shipping within the United States — because comfort should be risk-free.
BEFORE YOU SHIP
Return eligibility
Eligible for Return:
Unworn and unwashed items
Items with original tags attached
Items returned within 30 days of delivery
Items in original packaging
Not Eligible
Worn, washed, or altered items
Items without original tags
Items returned after 30 days
Sale items marked as final sale
Stickers and accessories under $10
Exchanges
Wrong size? Wrong color?
No problem.
We offer free exchanges on all eligible items. Just mention "exchange" when contacting us and tell us what you'd like instead. We'll ship your new item as soon as we receive the original.
Still need help?
Our support team is available Monday–Friday, 9am–6pm EST. We typically respond within a few hours.